Shipping Conditions

Delivery Policy

We place great importance on transparency, reliability, and customer satisfaction. Below is our current delivery information:

1. Shipping Methods and Costs

2. Processing and Delivery

• Processing Time: Your order will be processed and shipped within 1-3 working days of receipt.
• Delivery: We offer delivery on weekdays, weekends, and public holidays. Saturday and Sunday are considered delivery days.
• Restrictions: Please note that we are currently unable to deliver to parcel lockers, P.O. boxes, or military facilities.
• Shipping Service Providers: Depending on the destination and size of your order, we partner with well-known logistics partners.

3. Shipment Tracking and Confirmation

• Once your order has been shipped, you will receive an email shipment confirmation containing your personal tracking number.
• The tracking number will usually become active within 24 hours.
• You can check the status of your shipment at any time using the "Track Order" function on our website.

4. Information on Delivery Delays

• In rare cases, delays may occur due to external factors (weather, strikes, customs, etc.). We will inform you immediately if such a situation arises.
• For advance payments, the delivery period only begins once payment has been received.

5. Receipt of Goods and Transport Damage

• Please inspect the goods immediately upon receipt. If the package is damaged, please have this confirmed by the delivery service and contact us immediately. This will help us to provide you with a solution as quickly as possible.
• For details and the process, please refer to our Cancellation Policy.

6. Contact and Support

• If you have any questions or need assistance, please contact our customer service:
• Email: oazcdpf@mall-red.com